Afluma practical guide
How to choose your first AI workflow
A practical starting point for choosing a bounded automation task, defining its inputs and keeping a person responsible for the outcome.
Start with repeatable work.
Choose a task that happens often, has recognisable inputs and produces an output someone can check. Sorting incoming enquiries, preparing a research brief or drafting catalogue descriptions are clearer starting points than asking an agent to run an entire business.
Describe a useful result.
Write down what the output must contain, what it must avoid and how a reviewer will know it is useful. For an enquiry workflow, that might mean preserving the original message, identifying the request type and assigning a next owner without inventing a commercial promise.
Map the access boundary.
List the information and tools needed for the task. Separate reading information, preparing a recommendation and making an external change. Give the workflow only the access required for its current stage.
Test the exceptions.
Include incomplete requests, ambiguous wording, invalid inputs and service failures. A useful system must show when it needs help. Keep a recovery path for work that fails partway through.
Expand after review.
Review real examples with the people who own the process. Improve the instructions, integration or acceptance criteria before broadening the task. A working pilot is evidence about that workflow, not proof that every business function can run autonomously.
Start with the work
What could your
business become?
Bring the challenge. Let’s find the next useful step.